How to Boost Your Customer IQ

How to Boost Your Customer IQ

In the past, B2B websites didn’t have much of a job to do. They were just online brochures, window decorations that largely went un-noticed. The landscape of client development for service businesses has changed a lot in recent years.

Reimagined Experiences: A Crisis Silver Lining

Reimagined Experiences: A Crisis Silver Lining

Facebook-f Linkedin-in Twitter Envelope By Christopher Bevel   When was the last time you bought a book on Amazon.com? I recently looked back on my Amazon orders and realized that I haven’t purchased an actual printed book (you remember those right?) in almost two years.   Now, my order history is topped off with everything […]

Rapid Design Thinking

Facebook-f Linkedin-in Twitter Envelope By Christopher Bevel   While at UIC College of Dentistry, I led a working session with a group of 8 people to brainstorm solutions on how the team can improve the experience around on-boarding new customers.   The organization is an academic health center, or a “teaching hospital” where patients are […]

The Make it or Break it Moments

The Make it of Break it Moments

These are the key moments where brands need to focus on improving their customer experiences. These moments have real financial consequences and present great opportunity.