How to Boost Your Customer IQ

How to Boost Your Customer IQ

In the past, B2B websites didn’t have much of a job to do. They were just online brochures, window decorations that largely went un-noticed. The landscape of client development for service businesses has changed a lot in recent years.

Reimagined Experiences: A Crisis Silver Lining

Reimagined Experiences: A Crisis Silver Lining

Facebook-f Linkedin-in Twitter Envelope By Christopher Bevel   When was the last time you bought a book on Amazon.com? I recently looked back on my Amazon orders and realized that I haven’t purchased an actual printed book (you remember those right?) in almost two years.   Now, my order history is topped off with everything […]

Rapid Design Thinking

Facebook-f Linkedin-in Twitter Envelope By Christopher Bevel   While at UIC College of Dentistry, I led a working session with a group of 8 people to brainstorm solutions on how the team can improve the experience around on-boarding new customers.   The organization is an academic health center, or a “teaching hospital” where patients are […]