Share on facebook Share on linkedin Share on twitter Share on email Share on facebook Share on linkedin Share on twitter Share on email When you hear CRM, which stands for “Customer Relationship Management,” you probably think of the more complex enterprise-grade CRM systems such as Salesforce, which has become almost a household name given […]
Facebook-f Linkedin-in Twitter Envelope By Christopher Bevel When was the last time you bought a book on Amazon.com? I recently looked back on my Amazon orders and realized that I haven’t purchased an actual printed book (you remember those right?) in almost two years. Now, my order history is topped off with everything […]
Authenticity is about staying true to yourself. I believe this applies to businesses and people alike. Staying true to our values can sometimes be hard. Here are some tips to do it.
Facebook-f Linkedin-in Twitter Envelope By Christopher Bevel While at UIC College of Dentistry, I led a working session with a group of 8 people to brainstorm solutions on how the team can improve the experience around on-boarding new customers. The organization is an academic health center, or a “teaching hospital” where patients are […]
These are the key moments where brands need to focus on improving their customer experiences. These moments have real financial consequences and present great opportunity.
Here’s my short list of brands that never disappoint. I follow and learn from them. I buy their products as a loyal customer and advocate. I truly enjoy doing business with these brands because of their exceptional experiences, and how well they deliver on their brand promise.